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Level 2 Customer Relations

Level 2 Customer Relations Birmingham

Course Description:

Customer relationship is an imperative part of any modern-day business. Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue.

Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time.

Gain an edge over the competition by implementing excellent customer relationship management processes today.

CPD Credits: 3

Course outline:

  • What is Customer Relationship Management?
  • Looking at Customers
  • Measuring CRM
  • Developing the Relationship
  • Clarity in Meeting Preparation

Course Duration:

3 hours/ half a day

Assessment:

The trainer will carry out ongoing assessment. Learners will be expected to participate in class activities, group discussions and question and answers session.

Certificate:

All delegates will receive a certificate of attendance.

Location:

Training can be delivered at locations to suit customers or at one of our training venues.

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