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Level 2 Telephone Skills

Level 2 Telephone Skills Birmingham

Course Description:

This course will raise the awareness of telephone skills and assist delegates in providing telephone service excellence. It is suitable for anyone who uses the telephone as part of their normal duties. One bad experience with someone on the phone may be enough reason for a customer – even a regular customer – to look elsewhere. This course will provide delegates with the knowledge required to build their telephone skills.

CPD Credits: 3

Course outline:

  • Understand the importance, and use of, the telephone in delivering exceptional customer service
  • Gain enhanced key skills in assertiveness, listening and dealing with challenging callers
  • Deal with callers in a professional, efficient manner

Course Duration:

3 hours/ half a day


The trainer will carry out ongoing assessment. Learners will be expected to participate in class activities, group discussions and question and answers session.


All delegates will receive a certificate of attendance.


Training can be delivered at locations to suit customers or at one of our training venues.

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