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Managing conflicts

Course Description:

This course is essential for staff to be able to recognise, prevent and manage conflicts at work. The course looks at the legalities involved in conflict management, importance of following workplace procedures and risk assessments and how to identify and reduce triggers of conflicts within a health and social care setting.

Course outline:

  • Understand the legalities relating to conflict management

Course Duration:

3 hours/ half a day

Assessment: 

The trainer will carry out ongoing assessment. learners will be expected to participate in class activities, group discussions and question and answers.

Certificate:

All delegates will receive a certificate of attendance.

Location:

Training can be delivered at locations to suit customers or at one of our training venues.

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